Shipping & Returns
Shipping
All orders are sent via Australia Post unless otherwise pre-arranged by the customer.
Shipping Times
Standard postage days are usually Monday & Thursday, but this may vary due to unforeseen circumstances. Please note that we are based in a rural area, and shipping may take longer than usual.
Shipping Rates
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Standard Postage: Shipping is based off the recommended Australia Post shipping rates and starts at $12 this includes a tracked Australia Post parcel, and tracking information will be emailed to you once your order is packed.
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Express Postage: Available at checkout. Selecting express postage does not guarantee same-day dispatch. If your order is urgent, please contact us before placing your order. Rush order fees may apply.
Local Pickup
Local pickup is currently not avalibale but will be in the future.
Estimated Shipping Times
Shipping times vary based on:
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The shipping method selected
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The destination of the parcel
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Seasonal delays (e.g., public holidays, Christmas, etc.)
For estimated delivery times, please refer to Australia Post’s estimated shipping tool here.
Returns
The Outback Rack offer returns on orders of incorrect sizing and fulty items only. We do not offer returns on change of mind purchases.
The Outback Rack do not offer exchanges as admin is excessive. Please work through the return process and repurchase the correct items.
Returns Process
- Contact us via our contact form here.
- We will be in contact shortly to discuss the next steps.